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Sydney Glass Island Standard Terms & Conditions

The below mentioned has been prepared to answer or to inform you of the issues and options and to clearly outline the terms and conditions in which the Sydney Glass Island Pty Ltd operates Please do not hesitate to advise any queries you might have to our experienced Staff.

1. Date / Time
 

We recommend you advise your guests to be at the pick-up point 20 minutes before the designated time as lateness either spoils the cruise for the majority or else results in disappointment for a few. Water taxi transfers for guests can be arranged but are generally discouraged.

Day charters end, unless prior written arrangements have been made, at 4.00 pm.
Evening charters, unless prior written arrangements have been made, from 6.00pm onwards.
A surcharge will apply for Public Holidays and special events.
Weddings are based on a minimum 5-hour charter.

Corporate and social functions are based on a minimum of 4-hour charter.
Take into consideration the season, bearing in mind the Sydney Glass Island has full heating and air-conditioning where required.

It is also worthwhile to consider that our autumn and winter seasons have been in recent years quite mild and with the protection offered by the glass walls, these seasons offer an opportunity to have your cruise at a more economical rate.

If getting married, you may want photographs at sunset, which can be arranged at a number of different vantage points on Sydney Harbour.
To determine the time that sunset or sunrise will be, you can contact the Sydney Observatory on Phone – 9217 0485

   
2. Wharf / Cruising configuration
 

Because the Sydney Glass Island can cruise around Sydney Harbour, we can pick up at most commercial wharves on Sydney Harbour.

There is a fee charged for the use of NSW maritime wharves. This fee is past to clients who choose to utilise these wharfs. Sydney Glass Island quotes do not include the booking fee for NSW Maritime wharfs, these include theKing St Wharves, Casino Wharf, Campbell’s Cove, Ives Steps, Man O War.

We can cruise virtually where ever you desire on Sydney Harbour. The vessel travels at between 5 and 8 knots and tends to gravitate around the Anzac Bridge, Darling Harbour, Harbour Bridge, Opera House, Lady Macquarie's Chair, Woolloomooloo, Rushcutter's Bay, Mosman, Taronga Park Zoo but we can cruise wherever you want as arranged. We find this circuit captures the spirit and most interesting aspects of Sydney Harbour. There is no curfew time on Sydney Harbour. Our license restricts us from leaving Sydney Harbour.

   
3. Length of cruise
 

The standard cruise time is five hours for a wedding and four hours for a corporate/social function. Most weddings last from between five to six hours. When determining the length of time, realistically assess the time you think it will take especially taking into consideration speeches. Allow for the possibility of a time extension because we have found that in approx 60 % of instances, clients choose to extend. Any extension of time will have to be paid on the charter prior to the extension in time taking place. You will be quoted the extension rate prior & asked to sign/confirm your acceptance. We would recommend the wedding couple nominate a person in their party to pay this should the wedding couple choose to extend.

We allow 15 minutes at the end of each charter for guests to disembark. At the end of each charter, the vessel is completely cleaned in order to maintain the highest standards of cleanliness and delays beyond the 15 minutes involves extensive increase in costs to Sydney Glass Island due to staffing levels at this time and abuse of the 15 minutes may involve a further charge being incurred by the client. It will assist us greatly and minimise any chance of additional charges being applied to you if this can be explained to your guests prior to the charter.

   
4. Deposit/ Payment/ Cancellation policy
 

Tentative bookings will ensure your date of interest is noted but can only be made firm by paying a $3,000 deposit and signing the Sydney Glass Island quote confirmation. Sydney Glass Island requires a further 20% deposit based on anticipated guest numbers 4 months prior to you function. The reason for this is that functions are booked well in advance often over 12 months and can be difficult to replace should a cancellation unfortunately occur. Any funds paid are only refundable should Sydney Glass Island be able to replace your charter with another of similar value, then your funds paid will be fully refunded less a $100 handling fee. If you wish to reschedule your function date, a new deposit payment must be paid for your new function date. Any previous paid amounts will be fully refunded less $100 handling fee only if or when a replacement charter of similar value can be obtained for the original function date.

By signing the booking/confirmation order form, you confirm that you have inspected the vessel (Sydney Glass Island) or made arrangements to that effect to ensure that the vessel meets your requirements for your function/event.

Final payment is required 14 days prior to your charter


If your charter falls on a Public holiday or special event day then the deposit amount is on application and determined at the time of making your booking firm.

All pricing is inclusive of GST and is firm subject to the consumer price index (CPI) rate not exceeding 3% per annum and your booking being made firm. If your booking is not firm the published prices may be subject to change without notice. Should you wish to clarify please ask your event co-ordinator to provide you with a firm quote for your function. Tax invoices are supplied when all details of the charter are firm. A price surcharge may apply on Public holidays and special event days. Price surcharges on application.

All major credit cards accepted subject to a credit card usage fee. These fee’s vary but can be confirmed to you prior to you making your booking. If you have not been advised the fee, the charge will not be greater than the merchant fee charged to Sydney Glass Island for utilizing their credit card facilities.

   
5. Capacity/ Guest Numbers
 

The Sydney Glass Island caters from 75 to 350 guests depending on the style of function, formal or informal. The majority of our events are between 80 and 350 guests. We recommend you send your invitations out relatively early with a firm r.s.v.p. Invites to include time of charter, pick-up and discharge wharf, type of food and beverages to be served and dress code. We allow final charter guest numbers to drop by 10% from those nominated when the booking is confirmed (excepting where there are specified minimums e.g. Friday and Saturday nights in December etc). Any reduction in guest numbers below these levels have to be paid for.

Final guest numbers have to be specified 15 days prior to the charter

Cocktail Cruising 75 to 350 guests
Buffet Dining 75 to 210 guests
Formal Dining 75 to 210 guests.

A surcharge to apply for numbers less than 75.

Based on a minimum 5-hour charter period for weddings and minimum 4-hour charter period for corporate/social functions. Alternate cruise times rates on application.

A Minimum 150 adult guests, Friday and Saturday evenings from November to December. Guest numbers below this level on application. Minimum 120 adult guests, Saturday evenings February/March/September/October. Guest numbers below this level on application. Minimum 120 adult guests, Thursday evenings November & December. Guest numbers below this on application. A surcharge to apply on Public holidays and Special dates. Rates available on application.

If guest numbers look to increase over 140 people please notify the Sydney Glass Island office at least 1 week prior or as soon it is suspected in writing. By law we require additional deckhands for safety purposes for guest numbers above 140.

   
6. Food/Wine
 

Due to liquor license laws and as a policy of the Sydney Glass Island we do not allow clients to bring, supply or sell alcohol on board the vessel, except by prior arrangement for religious/cultural reasons. Beverage selections are as per the options offered in the rate schedule or as advised in writing by your Sydney Glass Island representative. Due to Sydney Glass Island being a licensed restaurant we do not allow guests or contacted staff to bring food on board.

Clients can provide their own desserts in the form of their wedding cake only. Please speak to your event coordinator to arrange for delivery details and you're serving requirements.

We try to ensure the menus are supplied as published but due to seasonal and quality considerations they are subject to change at short notice.
Our menu selection is tailored to appeal to all different types of cuisine, budgets, cultural and religious beliefs and we pride ourselves on providing the food of the highest quality and generous proportions.

Whilst Sydney Glass Island makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies there is always a risk of contamination. Patrons concerned with serious food allergies need to make their own arrangements with regard to meals and as a minimum inform staff and be aware of this risk. Whilst all care is taken The Sydney Glass Island will not assume any liability for adverse reactions to foods consumed.

A complementary food tasting is offered as part of the wedding package. This food tasting is limited to two guests per wedding charter booked. The food tasting menu is selected by Sydney Glass Island, the menu is made up of 2 entrée meal choices and 2 main meal choices. The meal is served alternate. The objective of the food tasting is to taste the quality of the food and see the portion size and presentation of the dishes, not to taste your particular selections or all choices on our menu.

Children under the age of 2 years are free. Children under 10 years are charged at half the adult rate and received a chicken and chips meal. Children under 18 years are charged half of the beverage component and receive a full adult meal.

Food and beverages for the extras (entertainers, photographers, celebrants etc) has to be paid for prior to the charter. Extras not seated with guests are charged half the cost of an adult and receive a main meal only.  Extras seated with the guests are charged full price of an adult and receive the full meal.

Any guest that requires a special meal (lactose intolerant, celiac etc) will be provided with a special menu to cater for their dietary requirements (Please see menu below). Sydney Glass Island needs to be notified of any guests that require a special meal at least14 days prior to your charter. The full name and table number of the guest must be provided to the Sydney Glass Island office at least 7 days prior to your charter. A guest that has had a special meal catered for them is not able to change their meal for another once on the charter. If you have a guest that will require a special meal, please make them aware of the menu below and the terms above. It is also recommended that they let themselves been known to a Sydney Glass Island staff member on the charter so we can ensure they receive the correct meal.

Entrée: Mesculan salad with cucumber, avocado, tomatoes, Spanish onions, olive oil & lemon dressing

Main: Button Mushrooms Sautéed in olive oil with garlic & thyme on a bed of rocket w/ sun dried tomatoes.

The Creamy Pesto Linguine with Fresh Prawns can be catered to a maximum of 140 guests due to the preparation needed for presentation. Tiramisu and Tiramisu Torte is only available in the winter months being May, June, July, August & September due to its density.

Final numbers need to be advised 14 days prior to the charter date

   
7. Table layout /Bridal Table/Dance Area
 

Table layouts are designed on a cruise-by-cruise basis depending on the type of function, number of guests and what you are trying to create. Our standard tables are oval in shape, which allows for efficiencies of space whilst retaining an intimacy that we find round tables do not have. Other table shapes are available on application.
Standard table sizes are from 8-12 guests.
For most weddings a separate, featured bridal table is set, but this is your choice.
A wedding cake is set for each wedding and a present table can be set at request.

   
8. Entertainment
 

We have a number of entertainment options available. If you are organising your own entertainment (band/Dj etc) they need to provide ALL of their own equipment including speakers, mixers, Cd changes etc. Sydney Glass Island will provide a PA system and microphone for the MC and speeches only, no other equipment is provided by Sydney Glass Island. Should you choose to arrange your own entertainment option, we recommend the entertainment organise an on-site inspection of the vessel at least two weeks prior to the charter to check the layout, available space, change rooms, lighting, acoustics, loading point, pick-up and discharge points and times. If you are organising the entertainment we do everything to assist but can not take responsibility for these items, especially the discharge of their gear and equipment at the end of the charter. Food and beverages for the entertainment has to be paid for prior to the charter.

Celebrants, band members and photographers can be discharged from the vessel via water taxis but this need to be arranged prior to the charter and there is the cost of the water taxi to be considered. Movement of large pieces of equipment in this way is not possible.

We recommend most functions have DJ music, even if you have a band as DJ music can provide between sets entertainment, can alter the type of music being played to suit a crowds mood and can play if required for the duration of the cruise. They are usually set up in discreet corner of the main room.

   
9. Decorating
 

The main area as part of the standard package includes white linen tablecloths, crockery, silver cutlery, glassware, two medium sized floral arrangements on podiums, table candelabras with ivy and tea lights on the tables. Additional requirements including chair covers, chair sashes, ceiling flounces, bridal table flounces, organza wrapped poles, additional floral arrangements etc are available in different styles and varieties as an extra cost.

Additional decorations offered by Sydney Glass Island that are not included in your original signed quote, are charged at an additional cost. These costs can be found in the Sydney Glass Island information package or obtained upon request. These upgrades are not necessary as the standard decorations are included in the package but if you choose to add additional decorations these can be offered in house.

You can arrange your own decorations subject to certain conditions, which can be outlined by your event coordinator. Due to staining fresh flower petals can not be used on any tables, fake flower petals can be used as an alternative. Fresh flower petals can only be used on the top deck for the ceremony.

Due to Sydney Harbour Foreshore laws, Rice & Paper Confetti are prohibited on the harbour, therefore are prohibited on sydney glass island.

The cost of the chair covers offered in house by Sydney Glass Island is the Sydney Glass Island white fitted chair covers. The cost of the chair sashes offered in house by Sydney Glass Island is based on chair sashes from the Sydney Glass Island colour range. The colour range is available for viewing in the Sydney Glass Island office.

 

   
10. Sea Sickness
 

Is an issue raised from time to time. With the barge like configuration of the hull, stabilizers and the size (200 tonnes) the SYDNEY GLASS ISLAND is the one of the most stable charter vessels on Sydney Harbour. We carry an ample supply of ginger natural seasickness tablets if required. We find the problem is generally too much moselle rather than too much motion.

   
11. Breakages
 

The charterer shall be liable for any damage to the vessel, furnishings and equipment caused by himself, and any member of his party or invitees, at cost plus 35% handling/management fee.

   
12. GST
 

All pricing is inclusive of GST and is firm subject to your booking being made firm. If your booking is not firm the, above mentioned pricing may be subject to change without further notice. Should you wish to clarify please ask your event coordinator to provide you with a firm quote for your function. Tax invoices supplied when all details of the charter firmed.

   
13. Alterations
 

All changes or intended changes required by the client are to be notified to The Sydney Glass Island office in writing. Sydney Glass Island reserves the right to make changes as it sees fit without further notification from time to time unless those details have already been made firm and confirmed to the client in writing.
Clients choosing to change and combine SGI set menus will be subject to price change at the discretion of Sydney Glass Island. Specially designed menu's to suit will be priced accordingly and may vary considerably from set menu's prices due to a variety of reasons i.e. drought, product price increases and general availability.

   
14. Acceptance of Terms & Conditions
 

Payment of deposit or signing the Sydney Glass Island order confirmation constitutes that you have read and accept the conditions of charter.

   
15. Charter Indemity
  Sydney Glass Island Pty Ltd shall not be liable for any injury, loss or damage suffered by any person arising from the charter and the charterer shall indemnify Sydney Glass Island Pty Ltd against such claims
   
16. Safety
  The safety of our guests is the most important consideration on our charters. In this instance the Master of the vessel has the ultimate authority. The Master's authority governs all staff, clients and their guests. If there are any issues or areas of possible concern please bring this to the immediate attention of the Master, Cruise Director or staff.
   
17. Ticketed/Special Events
 

The Sydney Glass Island public ticketed events have the following terms and conditions.

Sydney Glass Island cannot refund or guarantee exchange should the customer not be able to attend the event. Changes of mind or cancellation for personal reasons are not covered by Sydney Glass Island nor will you be entitled to an exchange.

If a Sydney Glass Island ticketed event needs to be cancelled by Sydney Glass Island. Sydney Glass Island will refund the customer the whole ticket amount less any processing fee or if the costumer desires the Sydney Glass Island can reschedule the customer onto another public ticketed cruise of equal or lesser value.

If a customer receives tickets to a Sydney Glass Island public ticketed event through a raffle or giveaway Sydney Glass Island will reschedule the customer onto another public ticketed cruise of equal or lesser value. If the customer is unable to attend the rescheduled date Sydney Glass Island is not required to refund the customer.

In respect to the public ticketed event pricing, Sydney Glass Island reserves the right to advertise multiple price brackets at different times. Ticket price may increase or decrease at Sydney Glass Island discretion.

Sydney Glass Island’s participation in the 2009 Harbour of Light Parade is subject to the terms and conditions as laid out in the Council of the City of Sydney 2009 Harbour of Light Parade agreement. As far as Sydney Glass Island has been advised by the Council of the City of Sydney all vessels in the Harbour of Light Parade are subject to the same terms and conditions. Please refer to the Sydney Glass Island New Years Eve refund policy.

New Years Refund Policy: All New Years Eve tickets are non refundable except in the case that the charter does not proceed at all.

 

We Thank You for considering the Sydney Glass Island and we hope you enjoy the experience.

Phone.   02 9552 4233.

Email – contact@sydneyglassisland.com.au

Facsimile.   02 9552 2177

Website – www.sydneyglassisland.com.au